This Privacy Policy explains how Vessels Clinic (“we”, “us”, “our”), located at AC-7, Salt Lake City, Sector 1, P.S. Bidhannagar (N), Ward No. 40, North 24 Parganas, Kolkata 700064, West Bengal, handles personal data in connection with the website vesselsclinic.com (the “Website”). We are committed to protecting your privacy in line with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian laws.
1. Information we collect through this Website
This Website is an informational site. It does not contain any forms, and we do not ask you to create an account, upload documents or enter health information on the Website.
Like most websites, our hosting provider may automatically record limited technical information, such as your IP address, browser type, device type and the pages visited, for security and to keep the Website working. We do not use this information to identify you.
2. Information you choose to share with us
When you contact us by WhatsApp, phone or email, you may share personal data such as your name, phone number and details about your health. We use this information only to:
- respond to your enquiry and book or manage your appointment;
- provide medical consultation, diagnosis, treatment advice and follow-up;
- meet our legal, regulatory and medical record-keeping obligations.
Messages sent through WhatsApp are also subject to WhatsApp’s own privacy policy. Please avoid sharing sensitive reports over messaging apps unless you are comfortable doing so; you can bring them to the clinic instead.
3. Consent and purpose
By contacting us, you consent to us processing the personal data you provide for the purposes described above. We process only the data needed for these purposes. You may withdraw your consent at any time by contacting us, although this may affect our ability to provide care, and it does not affect records we must keep by law.
4. Sharing of information
We do not sell or rent your personal data. We may share it only:
- with other doctors or healthcare providers involved in your care, with your knowledge;
- with diagnostic services for tests you have agreed to;
- with your insurer or third-party administrator, if you ask us to process an insurance claim;
- where required by law or by a lawful request from a government authority.
5. Cookies and analytics
This Website currently uses no analytics or tracking cookies. If we add analytics in future, we will update this policy and, where required, ask for your consent.
6. Data security and retention
We take reasonable security measures to protect personal data against unauthorised access, loss or misuse. We keep personal data only as long as needed for the purposes above, or as required by law and medical record-keeping rules.
7. Your rights under the DPDP Act
Subject to the DPDP Act, you have the right to:
- obtain a summary of the personal data we hold about you and how it is processed;
- ask us to correct, complete or update your personal data;
- ask us to erase personal data that is no longer needed, unless we must keep it by law;
- nominate another person to exercise your rights in case of death or incapacity;
- raise a grievance with us, and if unresolved, with the Data Protection Board of India.
8. Grievance officer
For questions, requests or complaints about your personal data, please contact our Grievance Officer:
Grievance Officer: Clinic Administrator
Email: vesselsclinic@gmail.com
Phone: +91 76793 20160
Address: AC-7, Salt Lake City, Sector 1, P.S. Bidhannagar (N), Ward No. 40, North 24 Parganas, Kolkata 700064, West Bengal
9. Children
Information about patients under 18 years of age should be shared by a parent or lawful guardian, who provides consent on their behalf.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page. See also our Terms of Use and Medical Disclaimer.